Terms & Conditions

Please read the following document carefully.

Pricing information:

Please note that prices are subject to change without notice. Prices on website are an indication only and all prices should be checked by sales person prior to placing an order. Prices may vary slightly for some products between Melbourne and Sydney due to logistical reasons.

General

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from Compello indicates your acceptance of these terms and conditions. All sales, whether internet based or in store are subject to these terms and conditions as stated on the bottom on invoices. It is important you read and fully understand this document at the time of purchase. A copy of this document is available prior to sale of goods at any of our branches.

Compello reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

Compello is the service provider; it is also referred to as "COMPELLO", "us" and "we".

Customer is the person or organisation who purchases or seeks services from COMPELLO; it is also referred to as "you".

Placing orders

1. Incase of shipment overseas, it is the customer's responsibility to arrange courier or freight forwarder. We make no guarantees regarding the quality of overseas carriers, their costs or the quality of their work.
2. Not all items displayed on this website are kept in stock. Although we carry a very large stock holding it is not possible to stock every single item. In this case an ETA (estimated time of arrival) will be made available to you.
3. All prices listed on the web site are for internet mail orders only. A surcharge may apply for internet specials to any walk-in customer who has not placed an order on-line prior to the pick-up of that order.
4. Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
5. Cancellations must be communicated by phone only to the branch manager of the store where the order was placed or a senior sales person.
6. Cancellations for assembled system orders will incur a 15% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts. We cannot refund any software which has already been registered. Therefore software orders which are cancelled may incur higher fees.
7. Cancellation for specially ordered items will also attract a 15% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.

Payment

1. For on-line orders we recommend and prefer direct deposit, bank transfer or mail order/cheque. These are the best payment methods for security. Payment can also be made for on-line orders via credit card but this is subject to approval by sales person and also customers are required to sign the credit card slip at the time the goods are ready for dispatch in the store.
2. Dispatching of goods where the payment terms selected is by pre-payment is subject to fund clearance. This includes direct deposits, payment by cheque etc.
3. For pick up order, payment can be made by accepted credit cards, EFTPOS, direct bank deposit, cash, money order or cheque (this must be approved by COMPELLO and appropriate identification provided). Cash deposit, fund transfer and BPAY requires overnight for the fund to be cleared. Cheque deposit will take 3 or 4 days to be cleared.
4. Please make your cheque or money order payable to: Compello
5. There may be an additional surcharge for using credit card depending on the item concerned. Please ensure you are informed of the total cost before accepting an order.
6. COMPELLO offers a COD delivery service. COD services within the Melbourne and Sydney area are provided through our own delivery service. Drivers only accept bank cheque or cash payment. The drivers do not carry change so exact payment must be ready prior to the delivery.
7. All Direct Deposits for Internet sales are not refundable.
8. When doing a direct fund transfer or direct deposit into our account, please include your name, order number or product name as the deposit Reference. It is also required for a deposit slip to be sent to us by fax or E-mail (scanned). For Internet funds transfer please cut and paste the transfer details and send to us by E-mail.
9. Our bank account details can be found on our Payment Options page.

Shipping

1. We do not ship to Post office Boxes.
2. We do not ship to third party addresses unless that address is known and can be verified by COMPELLO.
3. Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. COMPELLO will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
4. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
5. Tracking of orders and delivery: We currently use a hybrid man/automatic tracking system. This system is due to be replaced by a completely automated system some time in the future. Delivery tracking information can be found on our SUPPORT page.
6. Prices of some products may incur a delivery fee with insurance for orders placed via internet for states other than Victoria. This will generally apply for laptop computers.